Help Desk

General IT Help Requests including questions about your office computer or a classroom/lab computer.

For quick requests (such as need Admin Rights for an installation), try using Bomgar at
https://it.education.tamu.edu/remote-assistance
(8-5 on days university is open)

Services (5)

TAMU office desktop, laptop, or device support

This is the general purpose service that covers most problems associated with office computers, laptops, printers and other IT equipment in the College of Education and Human Development.

Print Services

Technology Services supports the printing infrastructure to the CEHD across all buildings.

Classroom, Conference Room and Lab Support

Technology maintenance and updates for CEHD classrooms, labs, and conference rooms.

Knowledge Base

The Technology Services Knowledge Base (KB) is a repository of Technology Services documentation. Use this service to request new articles or changes to the KB.

Shared Network Folders (X-Drive)

The college provides network storage for individual faculty and staff and for groups associated with the college. These shares can be used for university related purposes (and incidental personal use). When requesting a change to permissions, be sure to include the NetID of anyone to add/remove.